SHIPPING & RETURNS

Custom orders are confirmed with your deposit and shipped within 5 - 8 weeks.  Stock items are shipped within 3 business days and hand embroidered items take up to 8 weeks to complete. Since custom work is special, sometimes there are delays and we will notify you if your order will be delayed but we try very, very hard to ship within our projected schedule. Shipping costs will show on your estimate for custom items. When possible, we do ship overseas. Please contact us for rates. Duties & tariffs, if applicable, are the responsibility of the recipient.

Shipping hardware that weighs less than 1lb can be shipped for $5.00 via USPS within the United States. Shipments that are more than 1lb will accrue additional shipping costs and can be reconciled by contacting us directly before or after you make your hardware purchase to pay. Once paid, we will ship your purchase. Please be sure to select the “Hardware & Roller Shade Pulls” option for shipping at checkout.

If you have paid by credit card, we will automatically charge you for the balance when we ship unless you instruct us not to. We can also send you a Paypal invoice for secure online payments. We also accept check payments but processing it can delay shipment. An applicable sales tax is added to your order if you live in California.

Your business is important to us so please do not hesitate to call or email us with questions. If you are not satisfied, please contact us to work on finding a solution. Because all work is custom and we work closely with you to obtain correct measurements as there are no returns. Curtain and roller shade hardware, except cut rodding, can be returned in original condition for a refund minus shipping fees within 30 days from date received. Appliqués and stencils and again, cut rodding will not be refunded.

We ship using only UPS so we cannot ship to a P.O. Box. You will receive tracking information directly from UPS via email (check your spam filter) when your package is shipped.

Please note our studio is not open for visitors or appointments as it is a working studio. Thank you.